Shipping policy

SHIPPING POLICY

Last updated: October 29, 2026

This policy applies to orders through cnuvelliali.shop, operated by KELLY RATLIFF PRESSURE CLEANING, INC.

Destinations

We currently ship eligible orders to addresses in the United States and United Kingdom. Available destinations and carrier limitations are confirmed at checkout. Some remote or restricted locations may not be serviceable.

Processing Time

After payment is authorized and the address is verified, orders are normally prepared and dispatched within 2–3 business days. Weekends and public holidays are excluded. We will contact you if an unexpected issue materially affects processing.

Estimated Delivery

Estimated delivery after dispatch is 20–45 calendar days. This is an estimate, not a guaranteed delivery date. Customs, weather, carrier capacity, holidays, address issues, transportation disruption, and other events outside our reasonable control may cause delays.

Shipping Charges and Taxes

Orders with a merchandise total greater than US$30 qualify for free standard shipping. Any charge for an order at or below US$30 is displayed at checkout before payment. We do not request a separate tax or import-duty payment at delivery; where applicable, those amounts are included in the checkout total or paid by us, subject to law.

Tracking

When tracking is available, email javid_15_90R@outlook.com with your order number to request the tracking number. Carrier scans may take time to appear after dispatch.

Lost or Missing Packages

If tracking stops moving, the carrier marks a package lost, or the delivery estimate has passed, contact javid_15_90R@outlook.com with your order number and delivery address. We will investigate with the carrier. If a package is confirmed lost, we will arrange a replacement shipment or refund at no additional cost, subject to availability and applicable law. If tracking says delivered but you cannot locate the parcel, check the delivery location, household members, building staff, neighbors, and carrier; we will still assist with an investigation.

Address Changes

Check your shipping address before payment and contact us promptly if it needs correction. We cannot guarantee changes after dispatch. If an order is returned because the address supplied was incomplete or incorrect, we will contact you about available options. We will not add taxes or duties to a replacement caused by carrier loss or our fulfillment error.

For shipping, tracking, delay, or lost-package help, email javid_15_90R@outlook.com.